For online shoppers

If you have already paid for your purchase using TELEGATE you might find this information useful.

Personal cabinet

Every buyer can check hisher operation history and contact us by inner e-mail. Personal cabinet is accessible only via certain hyperlink which is sent to you by e-mail at the moment your order is being processed.

How do we solve question concerning payments?

If you have any questions, complains or additional requests concerning your payment, please study the information given below before contacting us:

1. TELEGATE is not a vendor and does not render any services apart from payment processing. Questions concerning quality or product proper, you have bought, should therefore be handled by the representatives of certain store unit you have been working with.
   
2. Please contact us in case you were unable to solve the matter with your goods or services supplier. We cannot guarantee snap-action investigation, but we do assure you, that we will block the vendors’ accounts in case of mass complaints.
   
3. If you suggest becoming a victim of a fraud or any law-breaker that have used your funds unlawfully – contact us immediately.